This is a voluntary national Code of Conduct that applies to all smash repairers
and insurance companies that subscribe to it.
This Code is intended to promote transparent, informed, effective and
co-operative relationships between smash repairers and insurance companies
based on mutual respect and open communication.
To lodge a dispute click the link below
» Lodge a Dispute
To become a code signatory
» Sign the Code
For more info on the code.
» Download the Code
» Download the Review
Click here to download the 2017 Code of Conduct, which will come into effect May 1st 2017.
Click here to download the Schedules to the Code of Conduct.
Click here to download the 2016 Code of Conduct, which will come into effect January 1st 2016.
Click here to download the 2006 Code of Conduct.
Repairer Code SignatoriesTrading NameSuburbStatePostcode
Insurance Code Signatories
Find an insurer code
The Code provides two stages of Dispute Resolution. Disputes in the first instance should be raised under Internal Dispute Resolution (IDR).
To access details on the IDR process, or the nominated IDR contact point, provided by signatories to the Code:
» Internal Dispute Resolution Process
Should a dispute not be resolved through IDR the Code provides an External Dispute Resolution process,
which is available through the Resolution Institute group of mediators. To access details:
» External Dispute Resolution Process
Code Annual Report
Under the provisions of Section 12.2 of the Code, the Code Administration Committee is required to produce an
Annual Report and to conduct an internal review of the operation of the Code after twelve months of operation.
The 2007 Code Annual Report incorporates this review:
» Download the 2015 Annual Report» Download the 2014 Annual Report» Download the 2013 Annual Report» Download the 2012 Annual Report» Download the 2011 Annual Report» Download the 2010 Annual Report» Download the 2009 Annual Report» Download the 2008 Annual Report» Download the 2007 Annual Report
2010 Code of Conduct Independent External Review
The external review has been completed and you can you download the report here.
Click here to read the response to the review.